FAQs

 

1. How can I contact you?

You can reach us via email at gloryouofficial@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations to ensure timely delivery. The specific shipping origin may vary depending on the product you order.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item. Please ensure that the item is in its original condition and packaging.

4. What items are non-returnable?

Certain items are non-returnable, including personal care goods such as beauty products, custom products, and perishable goods. If you have questions about a specific item, please contact us.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

6. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at gloryouofficial@gmail.com. We will evaluate the issue and work to resolve it promptly.

7. Can I exchange my item for a different product?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new product. Please refer to our return policy for more details on the process.

8. Do you ship internationally?

Yes, we offer international shipping. However, shipping times and costs may vary depending on the destination. Please check our shipping policy for more information.

9. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's status on the carrier's website.

10. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. We can only process cancellations if the order has not yet been shipped. Once an order is in transit, we are unable to cancel it.